1. Introduction

Welcome to our online store. By accessing or purchasing from this website, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before placing any order.

2. Eligibility

By using this website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian.

3. Products and Availability

All products displayed on the website are subject to availability. We reserve the right to modify, discontinue, or update products, prices, packaging, and descriptions at any time without prior notice.

Because our products are food items, slight variations in appearance, decoration, weight, or packaging may occur.

4. Orders

Once an order is placed, you will receive an order confirmation. Acceptance of the order is subject to payment approval and product availability.

We reserve the right to refuse or cancel any order if:

• Payment is not successfully processed

• Product availability changes

• Delivery information is incomplete or inaccurate

• Fraudulent activity is suspected

5. Pricing and Payment

All prices are listed in Jordanian Dinar (JOD) unless otherwise stated.

Payment must be completed through approved payment methods available on the website. We reserve the right to update pricing without prior notice.

6. Delivery

Delivery is available within Jordan according to service coverage areas.

Estimated delivery times are approximate and may vary depending on location, weather, holidays, traffic conditions, or force majeure circumstances.

The customer is responsible for ensuring that delivery information provided is accurate.

7. Refunds and Returns

Due to the nature of food products, chocolates and edible items cannot be returned once delivered unless:

• The wrong item was delivered

• The product arrived damaged

• The product quality is compromised upon delivery

Any issue must be reported within 24 hours of receiving the order, supported by clear photos.

Approved refunds or replacements are processed after internal review.

8. Product Storage

Customers are responsible for storing products according to recommended temperature and storage instructions after delivery.

We are not liable for damage caused by improper storage after receipt.

9. Allergies and Ingredients

Our products may contain or come into contact with:

• Nuts

• Dairy

• Gluten

• Soy

• Other allergens

Customers are responsible for reviewing product ingredients before purchase.

10. Intellectual Property

All website content including text, product names, designs, images, logos, packaging visuals, and branding are the exclusive property of the company and may not be copied or used without written permission.

11. Limitation of Liability

We are not liable for indirect losses, delays, or damages resulting from:

• Delivery partner delays

• Payment gateway interruptions

• Force majeure events

• Website technical interruptions

12. Privacy

Customer information is handled according to our Privacy Policy and used only for order processing, delivery, and customer service purposes.

13. Governing Law

These Terms and Conditions are governed by the laws and regulations applicable in the Hashemite Kingdom of Jordan.

Any disputes shall be subject to the jurisdiction of competent courts in Amman, Jordan.

14. Amendments

We reserve the right to modify these Terms and Conditions at any time. Updated versions become effective immediately upon publication on the website.